Privacy Policy

Stuwius (“Stuwius,” “we,” “us,” or “our”) provides educational support, academic guidance, research assistance, editing, formatting, data analysis, presentation assistance, skill development and related services through stuwius.com, WhatsApp and other authorised communication channels.

This Privacy Policy explains what information we may collect, how we use and protect it, when it may be shared, and the choices available to individuals who communicate with or use Stuwius services.

By using our website, submitting an enquiry, communicating with us on WhatsApp or requesting our services, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy applies to information collected through:

• The Stuwius website at stuwius.com.
• Website contact forms and chatbot conversations.
• WhatsApp conversations with Stuwius.
• Enquiries originating from Facebook or Instagram advertisements.
• Email, telephone and other authorised support channels.
• Documents and information voluntarily submitted for educational support.
• The secure Stuwius administration and communication portal.

This policy does not govern independently operated third-party websites or services that may be linked from our website.

3.1 Information You Provide

Depending on the nature of your enquiry or requested service, you may provide:

• Your name.
• Email address.
• Telephone or WhatsApp number.
• WhatsApp profile name.
• Country or general location.
• University or educational institution.
• Programme, degree level or area of study.
• Subject, topic or research area.
• Academic requirements, instructions and deadlines.
• Preferred formatting or referencing style.
• Messages exchanged with our support team.
• Files, documents, images or other materials voluntarily uploaded or shared.
• Feedback, questions and service preferences.
• Payment or transaction references where applicable.

Please share only information that is reasonably necessary for your enquiry or requested service.

3.2 Information Collected Through WhatsApp and Meta

When you contact Stuwius through WhatsApp or through a Facebook or Instagram advertisement, we may receive:

• Your WhatsApp phone number or WhatsApp identifier.
• Your WhatsApp profile name.
• The messages and files you choose to send.
• Message dates, times and delivery information.
• Advertisement or campaign referral information made available by Meta.
• Technical information necessary to deliver and manage messages.

WhatsApp and Meta may also process information according to their own applicable terms and privacy policies.

3.3 Information Collected Automatically

When you use our website, limited technical information may be collected automatically, including:

• Internet Protocol address.
• Browser and device type.
• Operating system.
• Pages visited.
• Date and time of access.
• Referral source.
• Website performance and diagnostic information.
• Security and server logs.
• Cookie or similar technology information where used.

This information helps us maintain, secure and improve the website.

Stuwius may use collected information to:

• Respond to enquiries.
• Understand educational and service requirements.
• Communicate through WhatsApp, email or telephone.
• Prepare quotations and service plans.
• Provide requested educational support.
• Share progress updates.
• Manage documents and communication history.
• Provide corrections, revisions and support.
• Maintain the security and reliability of our website and portal.
• Prevent misuse, spam or unauthorised access.
• Improve our services and customer experience.
• Maintain business, accounting and administrative records.
• Comply with applicable legal and regulatory obligations.
• Protect the rights and interests of Stuwius, its clients and service providers.

We aim to use personal information only for clear, relevant and legitimate business purposes.

Stuwius uses the WhatsApp Business Platform to receive and manage enquiries.

When you send a WhatsApp message to Stuwius:

• The message may be delivered to the secure Stuwius administration portal.
• Authorised Stuwius team members may view and respond to the conversation.
• The conversation may be used to understand your requirements and provide support.
• Message delivery, sent, delivered, read or failure status may be recorded.
• Files voluntarily shared through WhatsApp may be stored for the purpose of responding to your enquiry or providing the requested service.
• Relevant advertisement-referral details may be recorded when an enquiry originates from a Meta advertisement.

You may stop promotional communication at any time by informing our team. Service-related messages may still be sent where necessary to complete an active request.

Stuwius may use artificial intelligence technology to help:

• Understand incoming enquiries.
• Prepare or generate support replies.
• Organise service requirements.
• Provide faster initial assistance.
• Suggest responses for authorised team members.
• Support the management of customer conversations.

AI-assisted responses may be generated automatically or reviewed and sent by an authorised team member. Human team members may take over or review a conversation whenever appropriate.

Information shared in a conversation may be processed by approved technology providers solely for providing the relevant functionality. Stuwius does not intentionally submit unnecessary confidential information to an AI service.

Users should avoid sharing highly sensitive personal information unless it is necessary for the requested service.

Depending on the circumstances, Stuwius may process information based on:

• Your consent.
• Your request for information or services.
• Steps necessary to provide an agreed service.
• Legitimate business purposes such as communication, security and service improvement.
• Compliance with applicable legal obligations.
• Protection against misuse, fraud or security threats.

Where processing is based on consent, you may withdraw that consent by contacting us. Withdrawal does not affect processing that was lawfully completed before the withdrawal.

Stuwius does not sell personal information.

Information may be shared only where reasonably necessary with:

• Authorised Stuwius team members.
• Hosting and cloud-service providers.
• Database, communication and file-storage providers.
• Meta and WhatsApp for the delivery of WhatsApp messages.
• Artificial intelligence technology providers, including OpenAI where enabled.
• Payment and accounting service providers where applicable.
• Professional advisers.
• Government or regulatory authorities when legally required.
• Business partners or contractors who support an agreed service and are expected to handle information responsibly.

Service providers are given access only to information reasonably required for their function.

Some technology providers used by Stuwius may process or store information in countries other than the country in which it was originally collected.

Where international processing occurs, Stuwius takes reasonable steps to work with reputable providers and apply appropriate safeguards consistent with applicable requirements.

Stuwius uses reasonable administrative, technical and organisational measures designed to protect information from:

• Unauthorised access.
• Unintended disclosure.
• Loss or destruction.
• Improper alteration.
• Misuse.
• Unauthorised account activity.

These measures may include access controls, authenticated administration pages, secure connections, restricted credentials, private storage and system monitoring.

No online service can guarantee absolute security. Users are encouraged to protect their own devices, email accounts and WhatsApp accounts.

Stuwius retains information only for as long as reasonably necessary to:

• Respond to an enquiry.
• Provide an active service.
• Maintain communication and revision history.
• Support service continuity.
• Keep necessary business and transaction records.
• Resolve disputes.
• Meet legal, accounting or security requirements.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer reasonably required, it may be securely deleted, anonymised or archived with restricted access.

Subject to applicable law, you may request:

• Confirmation of whether we hold your personal information.
• Access to relevant personal information.
• Correction of inaccurate or incomplete information.
• Updating of your contact details.
• Deletion of eligible personal information.
• Withdrawal of consent.
• Discontinuation of non-essential promotional messages.
• Information about how your request has been handled.

Requests may be submitted to support@stuwius.in.

We may request reasonable information to verify your identity before processing a privacy request. This helps protect information from unauthorised deletion or disclosure.

Detailed deletion instructions are available at: https://stuwius.com/data-deletion

Stuwius may use cookies or similar technologies to:

• Keep the website functioning.
• Maintain secure sessions.
• Remember preferences.
• Measure website performance.
• Understand how visitors reach and use the website.
• Improve website reliability and user experience.

Browser settings may allow you to block or remove cookies. Disabling essential cookies may affect certain website functions.

Where required, appropriate cookie choices or notices should be presented to users.

Stuwius services are primarily intended for university students, adult learners, researchers and professionals.

Where a user is below the age at which they may independently consent under applicable law, they should use the service with the involvement and consent of a parent or legal guardian.

Stuwius does not knowingly seek unnecessary personal information from children.

The Stuwius website may contain links to third-party websites or services.

Stuwius is not responsible for the privacy practices of independently operated third parties. Users should review the privacy information provided by those services.

Stuwius may update this Privacy Policy to reflect:

• Changes to our services.
• New communication features.
• Technology updates.
• Changes in legal or regulatory requirements.
• Improvements to our privacy practices.

The latest version will be published on this page with an updated revision date.

For questions, privacy requests, corrections or data-deletion requests, contact:

Stuwius
Website: https://stuwius.com
Email: support@stuwius.in

We value your trust and aim to respond to privacy enquiries in a clear and timely manner.